Privacy Policy

Doc Prep Heroes (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, [www.docprepheroes.com](http://www.docprepheroes.com), and use our services (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

a. Personal Information
We may collect the following personal information that you voluntarily provide:
• Name, address, email, and phone number
• Payment and billing details (processed through secure third parties)
• Legal or procedural information required to complete your document preparation
• Communications you submit through our forms or support channels

b. Automatically Collected Information
We may use cookies and similar technologies to collect:
• IP address and device/browser data
• Usage data such as pages visited, session length, and interactions

⸻

2. How We Use Your Information

We use the information we collect to:
• Deliver document preparation and related services
• Process transactions and communicate with you about your order
• Improve our website and customer service
• Provide optional features, including attorney consultations when included in selected service packages
• Comply with legal obligations and protect our business

⸻

3. Attorney Consultations (When Included)

Some of our service packages may include access to a complimentary attorney consultation. When you select such a package:
• We may collect or share relevant details with an affiliated licensed attorney to facilitate the consultation
• The attorney will receive only the information needed to conduct a limited-scope review or discussion
• No attorney-client relationship is formed unless you formally retain the attorney under a separate agreement

We do not sell your information to attorneys or receive commissions for referrals.

⸻

4. Information Sharing

We may share your information with:
• Third-party service providers (e.g., payment processors, hosting platforms, support tools)
• Legal professionals solely for the purpose of consultations included in your selected service
• Law enforcement or regulatory bodies if required by law or to protect our rights

We do not sell or rent your personal data.

⸻

5. Cookies and Analytics

We use cookies and analytics tools to:
• Understand how you use our website
• Improve functionality and user experience
• Provide relevant marketing (only if you opt in)

You may opt out by adjusting your browser or cookie preferences.

⸻

6. Your Rights and Choices

Depending on your jurisdiction (e.g., under California law), you may have the right to:
• Request access to or correction of your personal data
• Request deletion of your data
• Object to certain uses of your information
• Opt out of marketing communications

You may exercise these rights by contacting us at hello@docprepheroes.com

⸻

7. Data Security

We take reasonable technical and organizational measures to protect your personal information. However, no system can guarantee complete security, and you assume some risk when transmitting data over the internet.

⸻

8. Children’s Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

⸻

9. Third-Party Websites

Our Site may contain links to third-party sites. We are not responsible for their privacy practices or content.

⸻

10. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted here, with the revised effective date. We encourage you to review this policy regularly.

⸻

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Doc Prep Heroes, Inc.
hello@docprepheroes.com
Phone: (214) 432-3698