Terms of Service

DOC PREP HEROES – SERVICE AGREEMENT

This Service Agreement (“Agreement”) is entered into by and between Doc Prep Heroes, a document preparation service provider (“Company,” “we,” “us,” or “our”), and you, the user (“Client” or “you”), in connection with your use of the services offered on our website, [www.docprepheroes.com](http://www.docprepheroes.com) (“Site”).

BY CLICKING “I AGREE,” YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY THIS AGREEMENT.

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1. Scope of Services

Doc Prep Heroes provides non-attorney document preparation services based solely on information you provide. These services may include:
• Completion and formatting of legal or administrative forms
• Document preparation for court filings or agency submissions
• General guidance on procedural steps (non-legal in nature)

WE ARE NOT A LAW FIRM AND DO NOT PROVIDE LEGAL ADVICE. No attorney-client relationship is formed through the use of our document preparation services alone.

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2. Attorney Consultation (When Included)

Some of our service packages may include access to a complimentary consultation with an independent licensed attorney. If your selected package includes such a consultation:
• The consultation is limited in scope, and intended only to provide general legal information related to your matter.
• You will be connected with an attorney who will review relevant details and answer questions within the limits of the consultation.
• No ongoing attorney-client relationship is formed unless you independently retain the attorney through a separate engagement agreement.

Doc Prep Heroes does not provide legal representation and is not responsible for the legal advice provided by the attorney during your consultation.

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3. Client Responsibilities

You agree to:
• Provide accurate, truthful, and complete information;
• Review and approve documents prepared by us before filing or submission;
• Understand and accept that you are ultimately responsible for the legal documents you file;
• Not rely on our staff for legal opinions, strategies, or interpretations of the law.

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4. Payments and Refunds

All fees must be paid in advance. Prices for each service package are listed on our website and are subject to change.

Refunds are not guaranteed but may be issued at our discretion, typically only in the following scenarios:
• Duplicate transactions
• Our failure to deliver the purchased service

If your package includes attorney consultation and you fail to attend or respond to the consultation scheduling, no partial refunds will be provided.

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5. Limitations of Liability

To the fullest extent permitted by law:
• Doc Prep Heroes disclaims any liability for damages arising out of your use of our services, including errors in self-provided information or legal misinterpretations;
• Our total liability, if any, shall not exceed the amount paid by you for the specific service in question;
• We are not liable for the outcome of any court case, filing, or administrative proceeding.

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6. Privacy

We respect your privacy. Please review our Privacy Policy to learn how we collect, use, and protect your information. If your package includes attorney consultation, necessary information will be shared securely with the affiliated attorney to facilitate the consultation.

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7. Governing Law and Dispute Resolution

This Agreement is governed by the laws of the State of California. Any disputes shall be resolved through binding arbitration conducted in Los Angeles County, California, in accordance with the rules of the American Arbitration Association.

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8. Entire Agreement and Modifications

This Agreement, along with our Privacy Policy and Terms of Use, constitutes the entire agreement between you and Doc Prep Heroes. We reserve the right to modify this Agreement at any time by posting updates to our website. Your continued use of the Site and Services constitutes your acceptance of such modifications.

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\[ ] I have read and agree to the Doc Prep Heroes Service Agreement.

DOC PREP HEROES – TERMS OF USE

Welcome to [www.docprepheroes.com](http://www.docprepheroes.com) (“Site”), operated by Doc Prep Heroes (“Company,” “we,” “us,” or “our”). By accessing or using our Site and services, you agree to be bound by these Terms of Use (“Terms”).

If you do not agree to these Terms, do not use this Site.

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1. Eligibility

You must be at least 18 years old and legally capable of entering into binding contracts to use our services. By using this Site, you affirm that you meet these requirements.

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2. Non-Legal Nature of Services

Doc Prep Heroes offers non-attorney document preparation services. We assist with form completion and organization based solely on the information you provide.

We are not a law firm and do not provide legal advice, representation, or opinions. Your use of our services does not create an attorney-client relationship unless you separately engage a licensed attorney.

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3. Attorney Consultations (When Included)

Certain service packages may include access to a complimentary consultation with an independent licensed attorney. These consultations:
• Are limited in scope and informational in nature;
• Do not create an ongoing attorney-client relationship unless separately established;
• Are facilitated through secure information-sharing with the affiliated attorney for that purpose only.

Doc Prep Heroes is not responsible for the content or outcome of any legal advice provided during these consultations.

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4. Acceptable Use

You agree not to:
• Use the Site or services for any unlawful purpose;
• Provide false, misleading, or incomplete information;
• Attempt to gain unauthorized access to any system or data;
• Copy, distribute, or exploit any portion of the Site without our express written permission.

We reserve the right to suspend or terminate access if you violate these terms.

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5. Intellectual Property

All content on this Site, including but not limited to text, graphics, logos, forms, and software, is the property of Doc Prep Heroes or its licensors and is protected under intellectual property laws.

You may view and download materials for personal, non-commercial use only. You may not reproduce, modify, or distribute any content without prior written consent.

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6. Disclaimer of Warranties

We provide this Site and our services “as is” and “as available,” without warranties of any kind, express or implied. We do not guarantee that:
• The Site will be available without interruption;
• The services will meet your specific needs;
• Any documents will be accepted by courts or agencies.

Your use of the Site is at your own risk.

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7. Limitation of Liability

To the maximum extent permitted by law, Doc Prep Heroes is not liable for:
• Any indirect, incidental, or consequential damages;
• Losses resulting from errors in self-provided information;
• Misuse of documents or failure to file them properly.

Our total liability, if any, is limited to the amount you paid for the specific service.

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8. Links to Third-Party Sites

Our Site may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites. Access them at your own risk.

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9. Changes to These Terms

We reserve the right to update these Terms at any time. Any changes will be posted to this page with a revised “Effective Date.” Your continued use of the Site following updates constitutes your acceptance of the new Terms.

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10. Governing Law

These Terms shall be governed by the laws of the State of California. Any disputes arising under these Terms shall be subject to binding arbitration in Los Angeles County, California.

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11. Contact Information

Doc Prep Heroes
Email: hello@docprepheroes.com
Phone: (214) 432-3698
Website: www.docprepheroes.com